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Hardware: Internet connection 56 Kbps min, 128 Kbps or cable/DSL recommended Pentium 200 MHz or faster Sound card, if you want to hear it! 8 MB video card or better capable of 32-bit true color at 1024x768 or better resolution, 1280x1024 recommended color monitor capable of 1024x768 resolution, 17" or larger recommended 64 MB RAM. The more the better, always! Software: Windows® 95/98/NT 4.0 SP5/2000/XP Internet Explorer® 5.0 Windows Media Player® 6.4 or later. Windows Media Player 9 recommended. Acrobat reader® 4.0 (To view and print PDF lab manuals) Acrobat reader 6.0 recommended. Pro/Engineer® (To perform lab tasks) SE edition for personal use available at: http://www.journeyed.com
2. I have audio but no video, what's wrong? The most common reason for this problem is that the video codec needed to render the video wasn't installed or downloaded correctly. The Windows Media Player should automatically download the correct codec when you attempt to view a video with a new codec. You simply need to accept the download, and be patient. It may take 10-30 seconds for it to get around to letting you know what it's doing. 3.That sounded good but it didn't
work. CODEC issues for Internet and Quick Tips 4. The video plays in short bursts or the sound stutters and stops. Your Internet connection, (bandwidth), is not fast enough to stream the content you've selected or the server is VERY busy or there is a physical disruption between you and our server. Check your bandwidth. Here are some places to try.
You should get 46Kbps or higher to view the videos
If your bandwidth is OK then try again later. 5. I see the Windows Media logo moving but I never get the video or audio? This is generally solved at your end by your network administrator. The normal internet protocol is HTTP://. Most network admins automatically allow this protocol through their firewall or other security. The Windows Media files are streamed using MMS://. This protocol is less known and so is not allowed in by default. Contact your network admin and have them allow Windows Media or the MMS:// protocol. This may also be listed as Netshow. View this articel from Microsoft covering firewalls and video streaming. http://www.microsoft.com/windows/windowsmedia/serve/firewall.asp This can also be caused by a physical problem between you and our server. Try again later. 6. How do I know what version of the media player Ihave? For most Windows machines you can find out using this method. Select Start>Programs>Accessories>Entertainment and select the Windows Media Player. Once the player has launched you can select Help>About Windows Media Player and it will display some information including the Version number similar to this: Version: 6.4.09.1121 7. What Pro/E modules do you support. Basic and advanced solid modeling. 8. I Log in and try to watch a video and it keeps asking me to log in? You are probably using IE 6.0 with security upgrades or a similar patch. The session cookies need to be accepted to remember you are logged in. To fix this in IE go to tools>Internet Options. Click the Privacy tab. Click the advanced button and make sure session cookies will be accepted. Now exit and restart the browser and try again! |
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